Shipping

How long does it take before my order gets shipped?
We are aiming to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around the end of the year.

Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.

Please contact our customer service team if there is any question concerning the time to dispatch.

After the goods are dispatched, how long will it take to receive my package?
The delivery time will vary a lot from country to country. In short, the shipping time alone could be around:

For US orders:
20-38 days

For non-US orders:
30-50 days
Delivery time is not guaranteed for Standard Shipping as there are lot of factors affecting its speed. The above are estimated time required by the postal service and do not include the processing time of the Customs in the destination country. In some cases, the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

Will my package be delivered to my house or to the post office for me to pick it up?
Your Kiwee case will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.
When will you ship my order?
Orders placed using our standard shipping will be processed within 3 business days.

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

Still not getting your answers? Email us anytime at support@ehold.zendesk.com.